Jellibet Responsible Gaming – Play Smart, Stay Safe

What Responsible Gaming Means at Jellibet

At Jellibet, responsible gaming is one of our core commitments to every Filipino player on the platform. We understand that for many kabayan, gaming is a form of entertainment — a way to unwind after a long day at work, catch some excitement during a big PBA game, or enjoy a few rounds of Tongits with virtual players nationwide. We want to keep it that way: fun, thrilling, and something you're always in control of.

Responsible gaming means being aware of how you play, how much you spend, and how it affects your daily life. It means knowing when to stop and having the tools and support to actually do it. It also means Jellibet doing our part by building a platform that actively helps players stay within healthy boundaries — not just publishing a policy and leaving you to figure it out alone.

Recognising Problem Gambling

Problem gambling — sometimes called a gambling disorder — can develop gradually and is not always easy to spot. It doesn't only affect people who bet large amounts. It can happen to anyone who loses control over how much time or money they spend gambling, regardless of the amounts involved. In the Philippines, this is a real concern, and Jellibet takes it seriously.

Common warning signs that gambling may have become a problem include:

• Spending more money on gambling than you can afford to lose
• Thinking about gambling constantly — even when you're at work, with family, or trying to sleep
• Chasing losses by placing bigger bets in an attempt to win back money you've lost
• Lying to family members or close friends about how much you gamble or how much you've lost
• Neglecting responsibilities at work, school, or home because of gambling
• Using gambling as a coping mechanism for stress, depression, anxiety, or personal problems
• Feeling anxious, restless, or irritable when you try to reduce or stop gambling
• Continuing to gamble even after experiencing significant financial losses or personal consequences

If any of these resonate with you or someone you know, the first step is to acknowledge it. From there, Jellibet's responsible gaming tools and our support team can help you take the next step.

Jellibet's Responsible Gaming Tools

We've built our responsible gaming tools to be easy to use, immediately effective, and genuinely helpful — because we know that when someone needs a break, they don't need complicated processes standing in the way. Here's a closer look at what's available to every Jellibet player:

• Deposit Limits: You can cap how much you deposit into your Jellibet account on a daily, weekly, or monthly basis. These limits are automatically enforced by our system. If you want to lower your limit, the change takes effect immediately. If you want to increase it, there's a mandatory 24-hour waiting period to prevent impulsive decisions.
• Loss Limits: Set a maximum amount you're willing to lose in a given period. Once you hit that threshold, further play is restricted until the period resets — no exceptions.
• Session Time Reminders: Choose how long you want to play in a single session. When your time is up, Jellibet will notify you so you can decide whether to continue or log out. It's a simple nudge, but it makes a big difference.
• Cool-Off Period: Sometimes you just need a short break — a few days or weeks away from the platform. The cool-off tool lets you pause your account for 1 to 90 days. During this time, you cannot log in, deposit, or place any bets.
• Self-Exclusion: For more serious situations, self-exclusion allows you to permanently close your access to Jellibet for a minimum of 6 months, up to 5 years, or permanently. This is a serious commitment, and it cannot be reversed during the exclusion period. If you're in this situation, we strongly encourage you to use this tool.
• Reality Checks: Pop-up notifications at regular intervals during gaming sessions, reminding you of how long you've been playing and how much you've spent.

Protecting Young People and Minors

Jellibet strictly prohibits anyone under the age of 21 from registering or participating on our platform. This is not just a rule — it's something we actively enforce through our KYC (Know Your Customer) process. Every new player must submit a valid, government-issued ID during registration, and accounts suspected of being used by minors are immediately suspended pending investigation.

We also encourage parents and guardians to use parental control software to prevent minors from accessing gambling platforms. If you suspect that a minor has created an account on Jellibet, please report it immediately to support@jellibet.com and we will investigate without delay.

Support for Players and Their Families

Problem gambling doesn't just affect the individual — it affects the whole family. If you are worried about your own gambling or about someone close to you, Jellibet encourages you to seek help. Our support team can guide you through the tools available on the platform and point you to local resources in the Philippines.

You can reach our team 24/7 through live chat on the Jellibet platform or via email at support@jellibet.com. Conversations about responsible gaming and self-exclusion are handled with full confidentiality and without judgment. There's no shame in asking for help — in fact, it's one of the most responsible things any player can do.

Our Commitment Under Philippine Law

Jellibet operates in full compliance with PAGCOR (Philippine Amusement and Gaming Corporation) regulations and the responsible gaming standards set out under Republic Act 9487. We are required to implement and maintain responsible gaming programs, and we go beyond the minimum requirements because we genuinely care about the well-being of every Filipino player on our platform.

Our responsible gaming program is reviewed and updated regularly to reflect the latest best practices in the industry. We also work with addiction and mental health awareness organisations to improve the support resources available to players who need them.

Tips for Healthy, Enjoyable Gaming

You don't have to be a problem gambler to benefit from responsible gaming practices. Here are some simple habits that any Jellibet player can adopt to keep things fun and stress-free:

• Set a budget before you start playing and stick to it — treat it like money spent on entertainment, not an investment.
• Never chase your losses. A bad day at the tables is just a bad day — it doesn't have to become a bad week.
• Take regular breaks during your sessions. Step away, drink some water, and come back refreshed.
• Keep gambling as one of several hobbies — balance it with spending time with family, friends, and other activities you enjoy.
• Don't gamble when you're stressed, depressed, or under the influence of alcohol or substances. It clouds your judgment and makes you more vulnerable to making poor decisions.
• Be honest with yourself and with the people you trust about how much you play and how it's affecting you.