Jellibet Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to Jellibet, your trusted online gaming and sports betting platform built for Filipino players. This Privacy Policy explains in plain, straightforward terms how Jellibet collects, uses, stores, and protects the personal information you share with us when you register an account, place bets, make deposits or withdrawals, or simply browse our website. By using Jellibet, you agree to the practices described in this policy.

We know data privacy might sound like a lot of legal jargon, so we've written this page to be as clear and easy to understand as possible — because we respect your time and your trust. If you have any questions after reading this, our support team is just a message away.

2. Information We Collect

To give you a smooth, secure, and personalised experience on Jellibet, we collect several types of information. Here's a clear breakdown:

• Registration details: Your full name, date of birth, email address, mobile number, and residential address (required for identity verification under Philippine gaming regulations).
• Account credentials: Your username and encrypted password. We never store your raw password — it is always hashed using secure algorithms.
• Financial information: Transaction records, preferred payment methods (e.g., GCash, Maya, GrabPay, BDO, BPI, UnionBank), and withdrawal requests. We do not store your full bank card details on our servers — payment processing is handled by PCI-DSS-compliant providers.
• Identity documents: Government-issued IDs (e.g., PhilSys card, passport, driver's licence) uploaded during KYC (Know Your Customer) verification — required by PAGCOR regulations.
• Usage data: Pages you visit, games you play, time spent on the platform, device type, IP address, browser type, and referral source.
• Communications: Any messages, complaints, or support tickets you send to our team.
• Cookies and tracking data: See Section 8 below for a full explanation of our cookie use.

3. How We Use Your Information

Jellibet uses your personal data strictly for legitimate purposes related to operating our gaming platform. Here's what that means in practice:

• Account creation and management: To set up and maintain your Jellibet account so you can log in and play anytime, anywhere.
• Identity verification (KYC): To comply with PAGCOR licensing requirements and prevent underage gambling, fraud, and money laundering.
• Processing transactions: To handle your deposits and withdrawals accurately and on time, whether you're using GCash, Maya, Coins.ph, InstaPay, PESONet, or your bank's online service.
• Customer support: To respond to your questions, resolve disputes, and address complaints efficiently.
• Personalisation: To show you game recommendations, bonus offers, and VIP rewards that are actually relevant to how you play.
• Platform security: To detect suspicious activity, prevent unauthorised access, and protect all players on the Jellibet platform.
• Legal compliance: To meet our obligations under Republic Act 10173 (Data Privacy Act of 2012), Anti-Money Laundering laws, and PAGCOR requirements.
• Marketing communications (opt-in only): If you've opted in, we may send you updates about new games, promotions, and exclusive Jellibet events. You can unsubscribe anytime.

4. Sharing Your Information

Jellibet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Period. We may share your data only in the following limited circumstances:

• Service providers: Trusted third-party companies that help us run the platform — such as payment processors, KYC verification services, cloud hosting providers, and analytics tools. All of these partners are contractually obligated to handle your data securely and only for the services they provide to Jellibet.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or law enforcement agencies — when legally required or when we have a good-faith belief that disclosure is necessary to prevent fraud or harm.
• Corporate transactions: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, which will be bound by this same Privacy Policy.

5. Data Storage and Security

Your personal data is stored on secure servers with restricted access. Jellibet implements a multi-layered security approach that includes:

• 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
• Firewalls and intrusion detection systems to block unauthorised access attempts
• Regular security audits and vulnerability testing
• Role-based access controls — only authorised Jellibet staff can access your data, and only when needed
• Two-factor authentication (2FA) available for all player accounts

While we take every reasonable precaution, no system is 100% impenetrable. We encourage you to use a strong, unique password for your Jellibet account and to enable 2FA for added protection.

6. Data Retention

Jellibet retains your personal data for as long as your account is active and for a period thereafter as required by law. Specifically:

• Account data is kept for at least five (5) years after account closure, in line with PAGCOR and AMLC requirements.
• Transaction records are retained for at least five (5) years for audit and regulatory compliance purposes.
• KYC documents are stored for the duration legally required by applicable Philippine regulations.
• Marketing preference data is deleted upon unsubscription or account closure, whichever comes first.

When your data is no longer needed, we securely delete or anonymise it so it can no longer be linked back to you.

7. Your Rights Under the Data Privacy Act

As a data subject under Republic Act 10173, you have the following rights with respect to your personal information held by Jellibet:

• Right to be informed: You have the right to know what personal data we collect and how we use it — which is exactly what this policy is for.
• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your information is inaccurate or outdated, you can request that we correct it.
• Right to erasure: You can request the deletion of your personal data, subject to legal retention requirements.
• Right to data portability: You can request your data in a structured, commonly used format.
• Right to object: You can object to the processing of your data for direct marketing or any purpose not strictly necessary for the service.
• Right to lodge a complaint: If you believe your privacy rights have been violated, you can file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, email us at support@jellibet.com or reach out through our live chat. We'll process your request within 15 business days as required by law.

8. Cookies and Tracking Technologies

Jellibet uses cookies — small text files stored on your device — to make the website work better for you. Here's what we use them for:

• Essential cookies: Required for the site to function properly (e.g., keeping you logged in, remembering your cart).
• Analytics cookies: Help us understand how players use the site so we can improve it. Data collected is aggregated and anonymous.
• Preference cookies: Remember your settings, like your preferred language or game category.
• Marketing cookies: Used only if you've opted in, to show you relevant Jellibet promotions.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of the Jellibet platform.

9. Minors and Age Verification

Jellibet is strictly for adults aged 21 and above, in accordance with Philippine gaming laws. We do not knowingly collect or process personal data from individuals under the legal gambling age. During registration, all users are required to confirm their age and submit valid government ID for KYC verification.

If we discover that a user is underage, we will immediately suspend the account, reverse any transactions, and delete the personal data collected. If you believe a minor has registered on Jellibet, please report it to us right away at support@jellibet.com.

10. Third-Party Links

Our website does not include links to external third-party websites that are outside Jellibet's control. If this ever changes, this policy will be updated to reflect it. Jellibet is not responsible for the privacy practices of any external sites.

11. Changes to This Privacy Policy

Jellibet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you via email or a prominent notice on the platform before the changes take effect. We encourage you to review this page periodically to stay informed.

Your continued use of Jellibet after any changes to this policy constitutes your acceptance of the updated terms.

12. Contact Us

Got questions or concerns about how Jellibet handles your personal data? We're here for you — walang problema. Reach out anytime:

• Email: support@jellibet.com
• Live Chat: Available 24/7 on the Jellibet platform
• Data Protection Officer: dpo@jellibet.com

For complaints about data privacy violations, you may also contact the National Privacy Commission (NPC) of the Philippines through their official channels.